Frequently Asked Questions

A: First, please choose your desired leather material. Next, you'll provide accurate measurements such as your watch's lug width and wrist size. Then, you'll define the detailed design, including stitching color and style, and strap shape. For comprehensive guidance, please refer to our blog post: "Bring Your Vision to Life: A Guide to Ordering Custom Watch Straps"

A: We sincerely apologize, but once the production of your custom strap has commenced, changes to the specifications are no longer possible. We kindly ask you to carefully double-check all selected options before confirming your order.

A: Yes, we can. VGreen specializes in custom straps, meaning size is never a limitation. Simply provide your wrist measurements, and we’ll ensure your strap fits your wrist perfectly, as if custom-tailored just for you.

A: Yes, you can. When placing your order, please specify your desired buckle width. If you plan to use your own buckle, you have the option to upload a photo of your buckle for precise hole punching, ensuring a seamless fit with your new strap.

A: Yes, you can. Please utilize the Note section during your order to mention any additional preferences, such as a specific strap thickness or the model of your watch. While we endeavor to accommodate all reasonable requests, please understand that these specific details are not guaranteed to be fulfilled.

A: To ensure accurate sizing, please measure the width between your watch's lugs (the points where the strap attaches to the watch case) and the width of your current strap at the buckle, both in millimeters.

A: Custom strap production requires time. For orders within Canada and the US, standard delivery typically takes 2-3 weeks from the time of order to arrival. Priority shipping is available and usually delivers in just over a week. You can also see an estimated delivery time during checkout. Please note that delivery to other countries may take longer depending on the destination.

A: Your strap will be entirely handmade by our skilled artisans, ensuring meticulous attention to detail and superior quality from start to finish. You can see our process in the video below:

A: Yes, we do. Whether you prefer to use your own deployant buckle or one of ours, we can ensure your custom strap is perfectly crafted to work with it.

A: Yes, quick-release spring bars are available for your custom strap and are provided free of charge, allowing for effortless strap changes.

A: Absolutely. We are committed to using only authentic, high-quality leathers. For exotic materials like lizard or shark skin, we guarantee they are genuine, not merely printed patterns. We pride ourselves on the integrity and origin of our materials.

A: VGreen offers a diverse selection of leathers, including Crocodile, Suede, Ostrich, Dollaro, Epsom, Shell Cordovan, and many more. Detailed information about the unique characteristics and beautiful aging process of each leather type can be found on individual product pages and within our blog.

A: Proper care is essential for extending the life and beauty of your strap. We recommend avoiding prolonged water exposure, gently wiping with a dry, soft cloth after use, and applying a suitable leather cream periodically for moisturization. For more specific guidance, please refer to the instructions included with your product or our care guide on the website.

A: Due to the custom nature of our straps, we generally cannot offer full refunds for returns based on customer preference. However, if your strap exhibits any manufacturing defects or quality issues attributable to our craftsmanship or materials, we are fully committed to resolving the matter to your satisfaction. Please contact our customer service team to discuss any concerns with your order.